HER Refund & Exchange Policy

At Her Abaya, every order is carefully checked to ensure quality and accuracy. We do not accept returns or exchanges for change of mind, personal preference, or incorrect size selection, except where otherwise required by applicable UAE law.

If you receive an item that is defective, damaged, incorrect, or does not conform to your order, please contact us on WhatsApp at +971 50 2001 483, preferably within 24 hours of receiving your order. Please provide your order number and clear photographs of the issue to help us assess and resolve your concern promptly.

Voluntary exchanges are available within the UAE only. This geographical limitation does not affect any rights or remedies you may be entitled to under applicable law. Where required by law, eligible defective or non-conforming items will be handled in accordance with the applicable consumer-protection requirements.

We strictly follow the size measurements stated on our website and encourage customers to review the size chart and product details carefully before ordering. If you have any questions about sizing, please contact us on WhatsApp before placing your order.

Thank you for choosing Her Abaya.

Eligible for voluntary exchange

• Size exchange, subject to availability (additional pickup and delivery charges will be applied)
• If an article is out of stock for exchange and alternate article can be offered depending upon availability with price difference to be covered if applicable).
• Items returned unworn, unwashed, undamaged and in their original packaging, with tags attached.

Not eligible for voluntary exchange

• Items that have been worn, washed, altered or damaged by the customer.
• Items returned without their original tags or in a condition that prevents resale.
• Requests outside your voluntary exchange window, subject to any applicable legal rights.
• Exchanges for items that are out of stock.